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Making a complaint

If you are not happy with a product or service you should think about making a complaint. In this section you will learn about:

• why complaints matter
• complaining as soon as possible
• writing or telephoning with a complaint
• complaints procedures
• complaints forms
• help with complaining
• disability discrimination.

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Fax:+44 (0)20 7833 96 66
Email: nas@nas.org.uk

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This site was originally commissioned by the
Consumer Financial Education Body (CFEB)
which was established by the Financial Services Authority in 2010.