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Your rights as a customer

Knowing your rights as a customer is important particularly if you buy something that goes wrong. In this section you’ll learn about:

• your basic rights as a customer
• how to exchange goods
• what to do about faulty goods
• shopping online and by post
• ‘cooling off’ periods
• delivery dates
• identifying fakes.

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The National Autistic Society
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London, EC1V 1NG
United Kingdom

Tel: + 44 (0)20 7833 22 99 
Fax:+44 (0)20 7833 96 66
Email: nas@nas.org.uk

© The National Autistic Society 2010

 

This site was originally commissioned by the
Consumer Financial Education Body (CFEB)
which was established by the Financial Services Authority in 2010.